Privacy Policy

The Ocultt Tarot · Effective Date: 24th March,2022

The Ocultt Tarot ("we," "us," "our") operates theocultttarot.com (the "Site") and provides tarot reading, numerology, energy healing, spellwork, and spiritual coaching services ("Services"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit the Site or book a Service.

By using the Site, you agree to the practices described in this Policy.

1. Who We Are

The Ocultt Tarot is operated by Akanksha Choudhary, sole proprietor, registered at No. 12/A, 19th D Class, 7th Main, N.S. Palya, BTM 2nd Stage, Bangalore – 560076, India.

Grievance Officer / Contact for Data Requests:

Akanksha Choudhary

Email: the.ocultt.tarot@gmail.com

(A named Grievance Officer is required under India's Digital Personal Data Protection Act, 2023 for handling data-related complaints.)

2. Information We Collect

When you browse the Site or book a Service, we may collect:

• Identity data: Full name, date of birth
• Contact data: Email address, phone/WhatsApp number
• Booking data: Service selected, focus area, questions/intentions submitted, appointment date and time
• Payment data: Transaction confirmation and amount (card/UPI/net banking details are processed directly by our payment gateway — we do not store your card or bank details)
• Technical data: IP address, browser type, device information, and cookies (see Section 6)
• Communications: Any messages you send us via email or the booking forms

We do not knowingly collect information from anyone under the age of 18. See Section 9.

3. How We Use Your Information

We use your data to:

• Process, confirm, and manage bookings
• Deliver readings, reports, and ritual work you've requested
• Send confirmation, reminder, and follow-up communications
• Respond to inquiries and provide customer support
• Improve our Services and Site
• Comply with legal and tax obligations

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects on you.

4. Legal Basis for Processing (for users in the EU/UK/EEA)

Where GDPR applies, we process your data on the following bases:

• Contract: to deliver the Service you booked
• Consent: for optional communications (e.g., newsletters, promotional content)
• Legitimate interest: to improve our Services and prevent fraud
• Legal obligation: to meet tax and accounting requirements

5. Data Sharing & Third Parties

We do not sell or trade your personal information. We may share limited data with:

• Payment processors Razorpay and Paypal to complete transactions
• Scheduling and video tools (e.g., Google Meet) to conduct live sessions
• Email service providers to send confirmations and reminders

These providers only receive the data necessary to perform their function and are bound by their own privacy and security obligations. We recommend reviewing their respective privacy policies.

We may also disclose data if required by law, court order, or to protect our legal rights.

6. Cookies

The Site uses cookies and similar technologies to:

• Keep you signed in and remember booking progress
• Understand how visitors use the Site (analytics)

You can control cookies through your browser settings. Where required (e.g., for EU/UK visitors), we will request your consent via a cookie banner before setting non-essential cookies.

7. Data Retention

We retain your personal data only as long as necessary to:

• Deliver the Service you booked
• Comply with tax, accounting, and legal requirements (typically up to one year)
• Resolve disputes and enforce our agreements

After this period, your data is securely deleted or anonymized.

8. Data Security

We take reasonable technical and organizational measures to protect your data, including secure (HTTPS) transmission and restricted access to booking and customer information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Age Restriction

Our Services are intended for individuals 18 years of age or older. We do not knowingly collect data from minors. If you believe a minor has provided us with personal information, please contact us so we can delete it.

10. Your Rights

Depending on your location, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten")
• Withdraw consent at any time (where processing is consent-based)
• Object to or restrict certain processing
• Request a copy of your data in a portable format (GDPR users)
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email the.ocultt.tarot@gmail.com. We will respond within 30 days

11. International Users

We provide Services worldwide via online consultation. If you are located outside India, your data will be transferred to and processed in India. By using our Services, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top will reflect the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated Policy.

13. Contact Us

For questions, requests, or concerns about this Privacy Policy or your data:

Email: the.ocultt.tarot@gmail.com